Have had BTInfinity for around 7months, cabinet is around 10meters from house exchange about 100m and had brilliant connection syncing around 76.5 profile or so with downloads reaching 100% of profile. This past week things have dropped and dropped and now im lucky to hit 25Mbps.
I have reset openreach modem twice is past few days but no luck with profile increase. My Profile is now stuck @ 29.04 Mbps
Broadband Checker still shows what I was previously getting
BT Infinity Superfast fibre optic broadbandGreat news! You are eligible for superfast BT Infinity.
|75.8Mb download 20.0Mb upload|
Below is screeny from BTW tester. Can BT_Care please look into my problem please,
Hi The reason your speed has dropped is because of a noise issue this has caused the DLM to reduce your IP profile to stabilise the line all you need to do is leave the connection alone for up to 2 weeks and once the DLM see the line as stable again it should start to rise again
book an engineer like i did i had this problem he reset my profile now I'm back to 79999 and fast path
All fixed and back to speed again Good job BT, was a faulty NTE