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Andrew_M
Aspiring Contributor
784 Views
Message 1 of 7

Need BTCare help - Lost 50Mbps download over past week

Have had BTInfinity for around 7months, cabinet is around 10meters from house exchange about 100m and had brilliant connection syncing around 76.5 profile or so with downloads reaching 100% of profile. This past week things have dropped and dropped and now im lucky to hit 25Mbps.

I have reset openreach modem twice is past few days but no luck with profile increase. My Profile is now stuck @ 29.04 Mbps

Broadband Checker still shows what I was previously getting

BT Infinity Superfast fibre optic broadbandSuperfast fibre optic broadbandGreat news! You are eligible for superfast BT Infinity.

75.8Mb download 20.0Mb upload

 

Below is screeny from BTW tester. Can BT_Care please look into my problem please,

 

btw.jpg

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6 REPLIES 6
john46
Distinguished Sage
715 Views
Message 2 of 7

Re: Need BTCare help - Lost 50Mbps download over past week

Hi  The reason  your speed has dropped is because of  a  noise issue this has caused the DLM to reduce your IP profile to stabilise the line all you need to do  is leave the connection alone  for up to 2 weeks and once the DLM see the line as stable again  it should start to rise again 

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Andrew_M
Aspiring Contributor
684 Views
Message 3 of 7

Re: Need BTCare help - Lost 50Mbps download over past week

Got Openreach calling in morning, something wrong with line. Cheers

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lfletch
Contributor
682 Views
Message 4 of 7

Re: Need BTCare help - Lost 50Mbps download over past week

book an engineer like i did i had this problem he reset my profile now I'm back to 79999 and fast path

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Andrew_M
Aspiring Contributor
671 Views
Message 5 of 7

Re: Need BTCare help - Lost 50Mbps download over past week

Good good lost another 4 Mb on profile overnight another phoneline in house separate infinity is still running fine
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Andrew_M
Aspiring Contributor
615 Views
Message 6 of 7

Re: Need BTCare help - Lost 50Mbps download over past week

All fixed and back to speed again Good job BT, was a faulty NTE

john46
Distinguished Sage
591 Views
Message 7 of 7

Re: Need BTCare help - Lost 50Mbps download over past week

Glad all now resolved for you 😉
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