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Contributor
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Message 1 of 6

Need profile reset

Hi, my line profile was dropped after a few power outages over a week ago and then on Friday, upon the installation of 2nd line/broadband, BT had found a fault down the road and afterward, I got some disconnections. When re-connecting to broadband on original line, got a sync speed of 170 kbps!

 

I was told that it would be fixed by yesterday (Monday) and they did, so the line went back to usual 3000-3500 mark yesterday but the profile is still struck at 170 kbps.  Basically, the profile was struck on original line for well over a week now including the previous profile.

 

Not wanting to face uncertainty days of struck profile especially through Christmas day, I would like it to be reset please 🙂

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Need profile reset

your profile should correct itself automatically given a stable connection for 3/5 days maybe sooner.

 

post your router stats and btspeedtester diagnostic results



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Message 3 of 6

Re: Need profile reset

BTspeedtester diagnostic:

 

Download Speed (Mbps): 0.13

Upload Speed (Mbps): 0.04

Ping Laterncy(ms): 60.75

The browser session has timed out. Please refresh the main Performance Tester page.

 

Probably too slow to diagnosis?

 

Router stats:


Downstream    Upstream
Line Coding(Trellis):    On    On
SNR Margin (0.1 dB):    59    180
Attenuation (0.1 dB):    570    310
Output Power (0.1 dBm):    190    123
Attainable Rate (Kbps):    3,920    996
 
Downstream    Upstream
Rate (Kbps):    3,616    448

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Need profile reset

that looks like the first btspeedtster test but the diagnostic test follows which shows current profile

 

your stats don't show your internet connection time



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Message 5 of 6

Re: Need profile reset

It doesn't show the diagnostic test because of the error: "The browser session has timed out. Please refresh the main Performance Tester page."

 

Which is why my speed is probably too slow...

 

Internet connecting time: 0Day(s) 20:31:17

 

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Need profile reset

so you need to remain conencted 24/7 for 3/5 days and your profile will recover automatically.  it may happen sooner



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