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Beginner
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Message 1 of 7

Need to migrate to ADSL2+

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I have been on Standard Broadband for a number of years, migrated from ADSL to ADSL2+ in November 2017. Nice stable line and no issues, getting 14 - 15Mb download and 1.0 upload.

I then had a failed migration to Fibre, left we without Broadband for over 2 weeks. Openreach need to run some extra cables to get me on to Fibre, planned for later this year.

But the real PITA is I was put back on to 8Mb standard broaband, after having a enjoyed ADSL2+ before! Two pointless Openreach engineer visits later, stating that there is nothing wrong with your line and BT need to request a migration...  Nothing happens and still on ADSL despite hours on the phone to customer services.

How do you request a migration or even speak to someone who knows the difference between ADSL & ADSL2+?

Gav

current linestatus
state: UP
mode: ADSL
mod type: G992.1 DMT
snr margin down: 11.9 dB
snr margin up: 29.0 dB
rate down: 8128
rate up: 448

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Need to migrate to ADSL2+

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See if forum mods can help you. They will post here with link to a form to complete. After completing form it could take 2/3 days for mods to get back to you



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Moderator
Moderator
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Message 3 of 7

Re: Need to migrate to ADSL2+

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Hi @Gavt100 Sorry that you were unable to get put back to ADSL2+. 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Beginner
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Message 4 of 7

Re: Need to migrate to ADSL2+

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Will do, many thanks

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Beginner
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Message 5 of 7

Re: Need to migrate to ADSL2+

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Many Thanks to John, thats me back on ADSL2+ and now sync at 13Mb!

I have a nice quiet line so sure it will drop the target noise margin to 3dB over the coming days

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Need to migrate to ADSL2+

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good result



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Moderator
Moderator
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Message 7 of 7

Re: Need to migrate to ADSL2+

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@Gavt100 It was me who helped you with this so thanks for posting back with the update I'm glad that ADSL2+ is working for you now Smiley Happy

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