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imjolly
Distinguished Sage
Distinguished Sage
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Message 11 of 18

Re: Neighbour (BT Engineer) has Infinity despite checker saying they can't - can I?

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I would delete your address for security as this is a public forum



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john46
Distinguished Sage
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Message 12 of 18

Re: Neighbour (BT Engineer) has Infinity despite checker saying they can't - can I?

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were both sets of results obtained using phone number in the checker
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srogers
Beginner
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Message 13 of 18

Re: Neighbour (BT Engineer) has Infinity despite checker saying they can't - can I?

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The link suggested was an address checker so I used that.  Out postcodes are different however, so it's a slighltly different check

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legitimise_sailing
Distinguished Expert
665 Views
Message 14 of 18

Re: Neighbour (BT Engineer) has Infinity despite checker saying they can't - can I?

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If no cabinet number was shown, you may be on an Exchange Only line - no chance of FTTC.
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john46
Distinguished Sage
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Message 15 of 18

Re: Neighbour (BT Engineer) has Infinity despite checker saying they can't - can I?

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the phone number check is the only accurate one slect that option
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srogers
Beginner
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Message 16 of 18

Re: Neighbour (BT Engineer) has Infinity despite checker saying they can't - can I?

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Both phone number and address checker have no cabinet number - guess I must be direct to the exchange then which means I'll never get it and my neighbour must be mistaken.

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legitimise_sailing
Distinguished Expert
544 Views
Message 17 of 18

Re: Neighbour (BT Engineer) has Infinity despite checker saying they can't - can I?

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You could always email nga.enquiries@openreach.co.uk and ask. They should know for sure.

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eSiennaSkye
Contributor
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Message 18 of 18

Re: Neighbour (BT Engineer) has Infinity despite checker saying they can't - can I?

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I've emailed NGA a lot now and if you get the right person to reply they can extremely helpful believe it or not.

Tell them your situation and keep at it. It might take a few back and forth emails but I'm confident you'll get the situation sorted or at least get a clear explanation of what's going on with your postcode area in regards to Fibre access 🙂

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