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Harrisimo02
Beginner
740 Views
Message 1 of 6

Neighbours all have fibre in or available

My neighbours all have fibre in or else available to them.

I had the engineer out yesterday who installed a line for me and also informed me that I should be able to get fibre. He checked the cabinet I'm connected to and seen that out of a new set of 100 fibre connections there is about 80 available.

Yet when I check with the openreach or with BT their checker is telling me that I can't get fibre! Quite frustrating!! I find it really strange that my neighbours have fibre either installed or available, the engineer says my cabinet is nowhere near full but yet I can't order fibre!

Has anyone else had this issue? Any help on resolution would be appreciated.
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5 REPLIES 5
Webby
Distinguished Sage
732 Views
Message 2 of 6

Re: Neighbours all have fibre in or available

If your line only went active today, it'll take about a week formthe relevant databases to update to show it as available.

Keep checking the checker.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Harrisimo02
Beginner
729 Views
Message 3 of 6

Re: Neighbours all have fibre in or available

Ok cheers Webby, will do!
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Harrisimo02
Beginner
640 Views
Message 4 of 6

Re: Neighbours all have fibre in or available

Hi, so the latest update I have is that when my line is checked by using my land line number I can get fibre, although when an address search is performed (NAD??) it says I can't have fibre...?

Any ideas on how to resolve would be appreciated.
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pippincp
Sage
631 Views
Message 5 of 6

Re: Neighbours all have fibre in or available

The result from the number check is the one that matters. If it says you can get it then order.

Harrisimo02
Beginner
620 Views
Message 6 of 6

Re: Neighbours all have fibre in or available

Cool, cheers
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