I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I have the same problem both the houses on both sides of me have fibre yet I have been told by bt that I can't get it don't understand why
Welcome and thanks for your post. It certainly sounds like something is not right with the records held for you. Can you send me in your details using the "Contact The Mods" link found in my profile and I will try and get this sorted for you.
Hi Olga, I have messaged you via the contact the mods form. I had an email today to say that the reason I cant get fibre, is because i am 3km away from cabinet 18. Now, I know wires are unlikely to travel in a straight line... But I have a good suspicion that this is how our cables lie, I watched them build this estate, day after day week after week, and watched openreach lay the lines. From what I have calculated, I am approx 0.8km away from cabinet 18, which is situated on the corner of Thorneycroft Road, and Great Bridge Road (easy to spot, has a huge white "18" on the front of it)
Even if it went backwards and forwards 3x, it still wouldnt be too long, plus my neighbours all have fibre!
I really hope you can sort this, im at my wits end!
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
Hi. Putting my number into that gives me an error about it not being a bt line.
Putting my address in shows ADSL2+ as the best I can get. Putting in the address of the house opposite mine, or my direct neighbour, shows fibre availability. I actually knocked on doors to see if they had fibre, and they all do.
I believe this cockup is to do with the postal records being messed up, as this address actually shows up under a different postcode as well as ours.
Just need to wait in mods getting back to you as they will help. It can take 3/5 working days after completing the email before mods get back to you as you are in a queue of others waiting for help