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onewaysteps
Beginner

on ‎17-02-2022 17h59

1,983 Views
Message 1 of 30

Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed package.

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I have a prime account to watch movies and cctv camera but I won't be able to have access to either with 3mb package. Why is my neighbour able to get fast broadband and I am being offered this speed?

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29 REPLIES 29
licquorice
Distinguished Sage
Distinguished Sage

on ‎17-02-2022 19h53

1,961 Views
Message 2 of 30

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

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No idea without any more information.

Can you enter your phone number in the checker https://www.broadbandchecker.btwholesale.com/#/ADSL and post a screenshot of the result. Edit out your number before posting the screenshot. If you don't have a BT line currently, enter your address.

imjolly
Distinguished Sage
Distinguished Sage

on ‎17-02-2022 19h53

1,960 Views
Message 3 of 30

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

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Are you a BT broadband customer?  If so enter your phone number and post results.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL

 



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onewaysteps
Beginner

on ‎17-02-2022 20h15

1,939 Views
Message 4 of 30

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

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I just moved in and can see the bt box in the house but when I put my postcode I get 3mb unlike my neighbours property. Not sure how to resolve this. I will pay extra if needed to get it in.

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rbz5416
Guru

on ‎17-02-2022 20h27

1,927 Views
Message 5 of 30

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

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How fast is "fast"? If we're talking VDSL (FTTC) then maybe the cabinet is full, leaving only ADSL as an option.

If that's the case & you're willing to pay, then see if FTTP On Demand is available on the checker. I believe there's a lower cost trial underway until May but you could still be looking at around £2.5k.

Or maybe look at a 4/5G solution if coverage is good.

licquorice
Distinguished Sage
Distinguished Sage

on ‎17-02-2022 20h28

1,924 Views
Message 6 of 30

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

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It's not a question of paying extra, either fast broadband is available or it isn't.

Can you please post the requested screenshot using your complete address, not just postcode.

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licquorice
Distinguished Sage
Distinguished Sage

on ‎17-02-2022 20h29

1,920 Views
Message 7 of 30

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

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@rbz5416  you would be looking at vastly more than £2.5k for FTTPod

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onewaysteps
Beginner

on ‎17-02-2022 20h30

1,918 Views
Message 8 of 30

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

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3mb is slow. 65mb is fast....er. Thank you for your reply. I'll see if I can find out why this is the case and see if there is a solution before wondering how much it will cost if it can't be resolved. 

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rbz5416
Guru

on ‎17-02-2022 20h34

1,912 Views
Message 9 of 30

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

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@licquorice 

I was going by this.

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licquorice
Distinguished Sage
Distinguished Sage

on ‎17-02-2022 20h42

1,899 Views
Message 10 of 30

Re: Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

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The cases that are covered by the lower charge will be very few and far between, not the norm.

@onewaysteps unless you post the required information, we are unable to help

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