Neighbours have fast broadband with yourselves and I have only been offered 3mb guaranteed packa

[onewaysteps]

thank you for this. I was able to see what cabinet I am assigned to and also what my neighbour has. I am on 5 and they are on 11. I will add the pictures. Thank you. Just trying to work through what people have said to see if there is a resolution.

[onewaysteps]

It seems available on another cabinet. Maybe that cabinet is full? I really don't know but that is my neighbour. Just trying to work out how to show the screenshots. 

[licquorice]

Use the camera icon in the toolbar. Only visible on the desktop site, not the mobile version of the forum.

[imjolly]

You need to use the camera icon. 

[onewaysteps]

[onewaysteps]

thank you

[onewaysteps]

I hope it's not full. But you might be right. 

[imjolly]

If that is your address at top and neighbour below then as you can see you are not on the same cabinet hence the difference in speed. 

Before you ask openreach will not move you to another cabinet just to get better speed. This has been covered numerous times on the forum

[onewaysteps]

my hope now is that someone can check cabinet 11 to see if it's full and if not allow me to be switched to it if that's an option. Thank you for trying to help. It's really disappointing if I can't watch any shows and for security of the building. 

[onewaysteps]

do you think the cabinet 5 might have a better speed for me in it if they did something? I can't imagine everyone in cabinet 5 only gets 3mb