cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
robbase
Newbie
858 Views
Message 1 of 3

Net protect plus unable to scan

Last night my BT's Netprotect Plus software it appears to be working, however, any attempts to run a virus scan imediately produce the error message:

 

error.gif

 

 I have tried it in safe mode aswell with the same results. Everything is running fine on another laptop I have. Any help please??

 

 

System: MSI Laptop Platform XP home (2002) SP 3, Intel Celeron processor 1.60GHz P4, 1 GB Ram, 50 GB free disk space.

thanks

0 Ratings
2 REPLIES 2
Distinguished Guru
855 Views
Message 2 of 3

Re: Net protect plus unable to scan

Hi robbase and welcome

 

BTNP can fall over on occasionsSmiley Sad

 

Open BTNP and click on Updates:Current

 

Then click on Check for updates and allow it to download and intsall any it finds

 

atm BT/McAffe are rolling out a new updates(s) that will require a restart of the PC.

(mine was updated to an even newer version earlier today)

McAffe.JPG

 

 

-+-No longer a forum member-+-
0 Ratings
robbase
Newbie
846 Views
Message 3 of 3

Re: Net protect plus unable to scan

Thanks! I'll give that a try and keep my fingers and toes crossed!!

0 Ratings