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foxycat
Contributor
1,447 Views
Message 1 of 39

NetProtect Plus - unable to turn on scheduled scanning

I have installed BT NetProtect Plus but am unable to set Scheduled Scanning.  I click the "Turn on" button (which changes to "Turn Off") and set my schedule, click Apply, but when I return to the Home screen it still shows as Off and asks me to set it up.  When I go to try again sure enough it's back to how it started (off).  I've been around this circle several times now.

On demand scanning works fine.

I did a custom install omitting parental controls (no children!) and SiteAdvisor.

I'm running Windows 7 if that's relevant.

 

Any ideas?

38 REPLIES 38
bhohmann
Aspiring Contributor
1,428 Views
Message 2 of 39

Re: NetProtect Plus - unable to turn on scheduled scanning

Hi, you are not alone, I have the same problem.

 

On vista here. Have installed and uninstalled 3 times, as some users in various forums disgussed the issue and fixed it by using the mcafee uninstall tool and then reinstalling. Unfortunately did not work for me.

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foxycat
Contributor
1,384 Views
Message 3 of 39

Re: NetProtect Plus - unable to turn on scheduled scanning

Just wanted to add - I've installed NetProtect Plus on a second PC and have exactly the same problem.

Has anyone managed to solve this, or have BT deliberately disabled this feature??

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RobertM
Contributor
1,374 Views
Message 4 of 39

Re: NetProtect Plus - unable to turn on scheduled scanning

Same problem here running Windows 7 32bit

 

Tried on a couple of machines, now kicked it into touch and loaded other software for protection.

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foxycat
Contributor
1,371 Views
Message 5 of 39

Re: NetProtect Plus - unable to turn on scheduled scanning

Not just me then.  I'm Win7 32 bit as well - maybe it doesn't like that?

For now I'll run scans manually, and hope this gets fixed.

Do BT staff monitor these forums at all??

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bhohmann
Aspiring Contributor
1,365 Views
Message 6 of 39

Re: NetProtect Plus - unable to turn on scheduled scanning

I am on VISTA - and from what I can see across various boards - its right across the various windows environments. As to BT staff - yes, I wonder that too.

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bhohmann
Aspiring Contributor
1,364 Views
Message 7 of 39

Re: NetProtect Plus - unable to turn on scheduled scanning

and to add - on my laptop on windows 7 64bit - no problem at all!
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Moderator-Retired
1,358 Views
Message 8 of 39

Re: NetProtect Plus - unable to turn on scheduled scanning

Hi folks,

 

Sorry you are having a bit of hassle with this.  I'll see what the story is and get it sorted for you so it does what it says on the tin.

 

Thx

 

Craig

BTCare Community Mod

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foxycat
Contributor
1,350 Views
Message 9 of 39

Re: NetProtect Plus - unable to turn on scheduled scanning

Thanks Craig - looking forward to a solution!

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bhohmann
Aspiring Contributor
1,348 Views
Message 10 of 39

Re: NetProtect Plus - unable to turn on scheduled scanning

yes - me too, thank you!

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