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kglovatt
Beginner
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Message 1 of 2

NetProtect falsely detecting trojan

Hello

Yesterday I installed NetProtect plus and have had problems ever since,

first, just after the install and reboot Windows stopped extending my desktop onto my second monitor, and nothing I do will switch it back on. (I have tested the monitor on another PC and it works)

 

Second - McAfee falsely detected a trojan in a program that I have been using for years, I know the writer of the program, I know 100% that it doesn't have a trojan, no other AV program has ever detected a problem with it.


so,  anyone know how to submit the program to McAfee to prove to them that it's not a trojan
how do I get it back from the virus vault, and how do I run it in future?
and finally, where is the right place in BT to make a complaint about this? I was unable to work yesterday because of this problem, and one of my colleagues got my overtime - so obviously I'm claiming compensation from BT/McAfee

 

Thanks

KGL

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: NetProtect falsely detecting trojan

This is purely a customer to customer forum.

 

Uninstall it and use the free Microsoft Security Essentials.

 

See these threads http://community.bt.com/t5/forums/searchpage/tab/message?q=netprotect

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