I called BT and of course they had no idea what I was talking about and left me even more frustrated. Is there a reference I should quote or a special team/number I can call to get this sorted?
i contacted customer assistant via bt.custhelp.com via 'chat ' Abhishek advised me to contact the BT tech expert team and to ring 0800 032 118, rang them they told me i needed the Broadband TV dept and to ring 0800 111 4567 he didnt know anything about the Netflix problem he said he could only test the line to the house and was not authorised to advise me to change the settings on my TV so could not help! I told him that we had a Hub3 and maybe that was the problem and he said not.
Please can you advise what I should do now?
Just had an excruciating call to tech support about this Netflix issue - they had no idea what I am talking about. Useless.
I am also having this error, and based on the previous posts relating to the knowledge of the help desk to be able to help I would like to register my desire to be contacted about a solution.
I am having the issue with my Panasonic Viera 4K TV and more intermittently on my PS4, in both cases the error disappears when conecting to another network (Phone as a hotspot).
I also have this issue that started a few weeks ago on my LG tv. About the same time whatsapp stopped sending and downloading images.
Thanks all for posting. I've passed on the problems you've posted about the tech help guys but please persevere with them in the meantime. Just be sure to mention it's a Smart TV / Netflix problem so the advisor can follow the correct diagnostics.