Netflix connection problem

[babciax2]

Thanks. Just worked through that. Scary! But switched off now.
Do I have to do anything else?
Just tried Netflix but still getting error code.

[babciax2]

The smart tv is in the lounge and works fine with Netflix. It is the Sony tv with Roku3 that is not making the connection with Neyflix (but is to you tube etc). Both connected to Bt Infinity Hub 5

[babciax2 · Accepted solution]

FINALLY GOT IT TO WORK! 

As usual though I am not quite sure what finally fell into place.  I tool all the advice.

i turned off Parental Controls and Web Protect

I turned off Smart Set up on the Hub manager.

I reset the DNA settings again on the Hub manager.

tried Netflix and it works.

i hope the above may help someone else.

thank you all for your contributions. Great teamwork!.

[licquorice]

[babciax2]

😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄!!!!!

[Scooby99]

Hi bobciax2 - I am unfortunately in a very similar situation to you. I have Infinity with the latest Smarthud and have just bought a Roku 3.

I can only connect to Netflix when the parental controls are off - and when they are, everything is great. However, when I put the parental controls back on (I have teenage kids so I need PCs in place) I am locked out again.

I can get Netflix on my Panasonic TV and on a set top box, but not through the ROKU 3 !

Do you have to keep the Pf to access Netflix, 

[Scooby99]

Sorry - my last post ended a bit abruptly !

I meant to say, do you have to keep the parental controls off to retain access to Netflix, or are they now back on. If you can watch with PC on, which of the steps you did the job ?

Many thanks

[babciax2]

Hi

Sorry, I gave no need for PC so have not tried to reinstate. 

[Keith_Beddoe]

You need to make sure that the Roku 3 uses the home hub as the DNS server. If there is an option on the Roku 3 to change the network settings to manual, then you can set the DNS server address to 192.168.1.254.

[Scooby99]

Thanks babciax2.

Keith - unfortunately there are no options to change the network settings on the Roku 3.
Are there any other options or do I have the Smarthub (supposedly the best ISP provided router), with Infinity and one of the best regarded streaming devices but no access to Netflix !
Thanks again for your help