I have recently started using my Netflix account via a humax freeway box and I have been getting the error code ui-113 connection problems.
I'm using a homehub3 and Netflix works perfect on laptop or iPad through the same router. I have tried restarting HH and Humax box, port forwarding and DNS flush and everything results in the same error.
i have contacted BT and have been told that the problem is with Netfix and not BT. I have seen other threads on this forum but can't seem to see what the solution has been?
can anyone advise?
Thank you for your help.
I had a simular error 308 i think this was to do with BT Parental Control and BT Protect , i have turned them off for the time being and netflix wirks fine.
I take it you have done all the usual checks, app updates, box updates, ect..........
ui-113 means that data needs to be refreshed on the device. netflix recomend resetting and/or signing out of the app and then sign back in
go to set-top box and go thro the steps listed there, if it doesnt work then check your router settings and make sure UPNP is on.
What router you useing?
Lots of us went through this back in Jan/Feb/march this year. One of the faults was a certain model of HH3 that wouldnt behave with Netflix or smart TV's. BT eventually acknowledged this and offered to send out replacement HH3s that WOULD work.
Personally I just "upgraded" to the HH5 and the problems was solved.
I can only speak for me. There was a big thread and the Mods DID contact me (and I assume others) to offer assistance to the problem.
Additional: Many many many of us went through the "it's not us its them...it's not us it's them" routine: With me it was, Netflix, Sony and BT. Frustrating as hell!!