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iwornmyelbows
Aspiring Contributor
615 Views
Message 1 of 4

Netflix issue (again)

Hi - I am experiencing a repeat of the issues affecting Smart TV access of the Netflix app ( https://community.bt.com/t5/Connected-Devices-Other/Netflix-connection/m-p/1599137#M120110 ) - same circumstances (Panasonic TV - app won't load, NBP1 error message, reset doesn't solve the issue, nor does DNS adjust - app does work when tethered to mobile hotspot which would suggest is the same BT related problem). This was fixed previously with a new HH3 hub, has anyone else had trouble recently?
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3 REPLIES 3
TJ1
Beginner
579 Views
Message 2 of 4

Re: Netflix issue (again)

I found my Home  Hub 3 would not connect to Netflix error code ui113,changed to Home Hub 5 and it solved the problem. 

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spakey
Beginner
567 Views
Message 3 of 4

Re: Netflix issue (again)

same problem, Panasonic Smart TV + home hub 3. BT blame Netflix, Netflix admit there is a problem but blame BT. I've had poor performance since February 😞

 

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spakey
Beginner
559 Views
Message 4 of 4

Re: Netflix issue (again)

TJ1,

did BT supply the Hub 5 or did you have to buy it ?

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