I've got a couple of Kindle Fire tablets for my kids for Christmas. I've loaded up Netflix on them, but just can't get netflix to work when connected to my home wifi through BT broadband - I keep getting connection related errors such as
'please make sure that your device has network connectivity and the date and time settings are accurate (-3)'
Same issue occours on both Kindle Fire devices.
BUT, if I connect via my mobile 4G internet then Netflix works fine - the issue is isolated to my BT broadband connection
Network connection is fine on other apps on the tablet, Neflix works fine on other devices connected to BT broadband, but it seems the combination of Kindle Fire tablet and BT broadband just doesn't mix.
I've attempted all the fixes that have been suggested by Netflix themselves and other users (clearing cache and app data, reinstalling etc. I even factory reset my Kindle fire but no joy).
Really keen to get this working so hoping someone may have some bright ideas on how to sort this out. Thanks.
Are you using a Home Hub, and which one?
I had this isssue on various equipment around the house with Netflix, using a HH3 which worked fine up till earlier this year though my brother always had issues with his new Sony TV with Netflix. Upgraded to a HH6 back in June, and not had any issues with Netflix since.
I forgot have a Kindle Fire Tablet, and FireTV which are working OK with Netflix just checked.
Hi can you let me know if you have managed to sort this problem. I am having exactly the same problem with Amazon fire Kindles, bt hub 5 & netflix app. I have tried seperating SSID & changing channels. The app works fine on friends & familys wifi. Its driving me crazy!!!