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Aspiring Contributor
7,095 Views
Message 1 of 9

Netflix not working

It was working fine this morning but now it won't load. I just get the Netflix name in red with a red circle going round and round. My Netflix account wirkd on my phone and on a smart tv but not through the youview box?
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8 REPLIES 8
Aspiring Expert
7,092 Views
Message 2 of 9

Re: Netflix not working

Same here, I'm in western Scotland.

At least I now know I'm not the only one and can stop rebooting everything.
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Aspiring Contributor
7,088 Views
Message 3 of 9

Re: Netflix not working

We best get on the phone to BT. Been dreading having to do that
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Newbie
7,065 Views
Message 4 of 9

Re: Netflix not working

Same here, and as today is my renewal date I have cancelled.

 

Does anyone with problems get their Netflix from BT as I already had my own and it is working fine on my computer.

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Newbie
7,018 Views
Message 5 of 9

Re: Netflix not working

Mine stopped working last night just after i had installed Chromecast - can't see why that would be the problem.  Works on my phone and laptop just not through the BT Youview box anymore.

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Beginner
7,007 Views
Message 6 of 9

Re: Netflix not working

Ours was working fine until I tried it yesterday morning now it's just the load up screen. Still working fine on tablets/phones

 

Hubby tried phoning BT last night about it but because the account wasn't made through BT and therefore not showing on our account they couldn't help us... not happy! if we wanted to create an account with BT we couldn't as we can't get to the screen to do it!

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Distinguished Guru
Distinguished Guru
6,979 Views
Message 7 of 9

Re: Netflix not working

You might try contriibutiing to a similar thread on the Youview community in which a Youview rep has offered assistance if the problems are still ongoing

 

https://community.youview.com/youview/topics/netflix-player-wont-load-start

 

 

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Distinguished Guru
Distinguished Guru
6,766 Views
Message 8 of 9

Re: Netflix not working

Youview rep has just posted:

 

Hi all,

Thank you for your patience. Netflix have identified the issue and have deployed a fix. If you're still having issue please soft reboot your box (press & hold the standby button on the box for 8 seconds). 

If you're still having this issue please let us know.

 

https://community.youview.com/youview/topics/netflix-player-wont-load-start

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Newbie
6,486 Views
Message 9 of 9

Re: Netflix not working

Tried that loads up to 25% and just stops
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