Netflix still not working!!

[andydesigns]

Hi,

For the past few weeks everytime I try to log into the Netflix app on my Youview box I get the couldn't connect ui-113 error.

If I press Try Again enough times eventually I can log in, but this is obviously quite frustrating.

I have spoken to BT and Netflix customer support and try evrything from resetting box and network to performing a DNS flush but nothing has worked!!. Netflix are adamant its an issue with BT's DNS and flushing the cache will resolve the issue.

Can a mod please contact me and help.

Thanks.

[gg30340]

Have look at this thread and the last message from the moderator.

https://community.bt.com/t5/Connected-Devices-Other/Netflix-connection-error/td-p/1585681

[andydesigns]

Thanks for that. But I had already contacted BT via webchat twice during the last 2 hours so why wouldnt they have been given the same info about a possible solution?.

I will try contacting them AGAIN tomorrow on the number mentioned in the thread.

Cheers.