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Contributor
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Message 1 of 3

Netflix still not working!!

Hi,

 

For the past few weeks everytime I try to log into the Netflix app on my Youview box I get the couldn't connect ui-113 error.

If I press Try Again enough times eventually I can log in, but this is obviously quite frustrating.

 

I have spoken to BT and Netflix customer support and try evrything from resetting box and network to performing a DNS flush but nothing has worked!!. Netflix are adamant its an issue with BT's DNS and flushing the cache will resolve the issue.

 

Can a mod please contact me and help.

 

Thanks.

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Distinguished Sage
Distinguished Sage
469 Views
Message 2 of 3

Re: Netflix still not working!!

Have look at this thread and the last message from the moderator.

 

https://community.bt.com/t5/Connected-Devices-Other/Netflix-connection-error/td-p/1585681

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Contributor
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Message 3 of 3

Re: Netflix still not working!!

Thanks for that. But I had already contacted BT via webchat twice during the last 2 hours so why wouldnt they have been given the same info about a possible solution?.

I will try contacting them AGAIN tomorrow on the number mentioned in the thread.

Cheers.
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