Hi all.
Our internet was working fine until their was a network upgrade. Since then, we have difficulty staying online. Our signal strength is excellent, we're showing as connected etc., but we can't surf the 'net. The solution is to turn our Netgear wireless modem router off and on again which gets things going. The problem arises in that we have to do the same thing the next day. Every day. Come home from work and want to go online? Power cycle the router.
It's proving a little inconvenient now, given the 10 days mentioned below have long passed. Any ideas why we have to constantly turn it off and on again?
I've tried poking about in the Netgear settings to no avail, but not to sure what needs done and am not too IT savvy.
Network upgrade email below:
This is to let you know that we've now upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a speed increase.
You can find out more at bt.com/networkupgrade
Remember your line needs time to settle down
For the next ten days, your broadband might slow down or even stop now and again. That's normal and it'll soon settle down. You can help it along by leaving your BT Home Hub on and using your broadband as much as you can for this time.
Any and all input appreciated.
Cheers
