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Distinguished Sage
Distinguished Sage
460 Views
Message 31 of 33

Re: Network upgraded, download slow, upload much faster!

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don't bother with 3rd test.

 

your profile is stuck at 135 so email the mods for assistance with your account and phone number and a link back to this thread.  It needs kicked into action  forum.moderation.team@bt.com



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LeeM
Contributor
457 Views
Message 32 of 33

Re: Network upgraded, download slow, upload much faster!

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Will do thank you.

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LeeM
Contributor
430 Views
Message 33 of 33

Re: Network upgraded, download slow, upload much faster!

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Solved! Thank you.

 

I got an email from the mods telling me my profile had been kicked up from 135. I got home to find my new router had arrived. So tested speed again on the old router, got about 400Kb down, up has remained good, did this a few times and remained stable at that rate. Hooked up the new HH router and now I am getting 8.5Mbs down and 400K up. Very happy.

 

So I guess the router was part of the problem? Even with the profile reset on the old router I was still stuck at a lower rate. Anyway it was the forum that got me there, got an engineer out, which resulted in a new router and my profile being jacked up per the mail from the mods this morning.

 

Thank you all!

 

Now I'm looking forward to infinity!

 

Lee.

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