cancel
Showing results for 
Search instead for 
Did you mean: 
LeeM
Contributor
1,269 Views
Message 1 of 33

Network upgraded, download slow, upload much faster!

Go to solution

Evening all!

 

I've just joined. My local area had a BT 'upgrade' on Dec 13th, then 10 days 'training'. My service has since continued to deterioriate.

 

Here's what I used to get:

 

14/12/2010 21:04:301696 Kbps739 Kbps 
14/12/2010 21:04:031816 Kbps724 Kbps 
13/12/2010 22:05:381704 Kbps285 Kbps 
13/12/2010 21:26:541672 Kbps739 Kbps 
13/12/2010 21:26:211696 Kbps667 Kbps 
13/12/2010 21:25:442256 Kbps699 Kbps 
06/03/2010 19:40:252904 Kbps278 Kbps 
19/10/2009 10:42:317776 Kbps5409 Kbps 
18/10/2009 21:52:182112 Kbps353 Kbps 
18/10/2009 21:50:261680 Kbps353 Kbps 

 

 

 

18/10/2009 21:49:281400 Kbps323 Kbps 
18/10/2009 20:24:551704 Kbps371 Kbps 
18/10/2009 20:23:522024 Kbps326 Kbps 
17/10/2009 21:50:023552 Kbps375 Kbps 
17/10/2009 21:49:273408 Kbps331 Kbps 

 

 

Here's what I get now:

 

02/01/2011 22:17:59336 Kbps258 Kbps 
02/01/2011 21:08:01344 Kbps576 Kbps 
02/01/2011 20:20:18344 Kbps505 Kbps 
02/01/2011 18:27:04344 Kbps705 Kbps 
02/01/2011 17:40:39376 Kbps346 Kbps 
02/01/2011 17:40:15368 Kbps537 Kbps 

 

Download dramtically reduced, upload faster or same! I have logged to ticket with BT today who tell me that there is an issue with the local exchange that will be fixed in the next 48hrs. I assume, and this is my question to anyone who might answer, that I have just been flipped to a different service by mistake and they will change it? I am paying for a total broadband option 3 package and in the past I have often enjoyed nearly 6Mb download, per the first table above. What really puzzles me is the apalling deterioration in download but improvement/maitenance in upload. Has anyone experienced this? Did you get it fixed?

 

Thanks for any replies.

 

Lee.

0 Ratings
32 REPLIES 32
Distinguished Sage
1,261 Views
Message 2 of 33

Re: Network upgraded, download slow, upload much faster!

Go to solution
Hi

First can you post your hub stats and run a speed test at http://speedtester.bt.com/ after that you should be able to get some help from the forum users
0 Ratings
LeeM
Contributor
1,255 Views
Message 3 of 33

Re: Network upgraded, download slow, upload much faster!

Go to solution

Thanks John46,

 

Results below:

 

1. Best Effort Test: -provides background information.

Download Speed
256 Kbps
  
0 Kbps500 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 256 Kbps
 For your connection, the acceptable range of speedsis 100-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :462 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
 IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.08:22.44:67.47 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

2. Upstream Test: -provides background information.

Upload Speed
631 Kbps
  
0 Kbps888 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 631 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 888 Kbps

 

Interestingly at one point the screen said I am set up for 350Kb, then refreshed to state I am set up for 888Kb (up/down?). Still don't get why the asymetric aspect of the service has flipped in favout of upload. Hope this helps. I am paying for a 2Mbs service so clearly very unhappy. I understand distance sensiitivity, contention etc.

My annoyance is that before the upgrade I enjoyed a good service, now I don't.

 

Lee.

0 Ratings
Distinguished Sage
1,253 Views
Message 4 of 33

Re: Network upgraded, download slow, upload much faster!

Go to solution
hi Again could you also post your full hub stats type 192.168.1.254 into your search bar and navigate around till you find the data
Distinguished Sage
Distinguished Sage
1,246 Views
Message 5 of 33

Re: Network upgraded, download slow, upload much faster!

Go to solution

looking at your first post there looks like a few disconnections today.  is the router resetting or are you resetting in the hope of getting a better connection?

 

are you connected to the master or test socket or somewhere else?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
LeeM
Contributor
1,242 Views
Message 6 of 33

Re: Network upgraded, download slow, upload much faster!

Go to solution

Hello,

 

There has been two short power outages today, hence the disconnections. I have not been re-booting the router at all throughout the upgrade training or subsequently.

 

Yes I am connecting the router to the main incoming BT socket (with the additional socket behind the plate).

 

Thanks,

 

 

Lee.

0 Ratings
Distinguished Sage
Distinguished Sage
1,235 Views
Message 7 of 33

Re: Network upgraded, download slow, upload much faster!

Go to solution

do you have extension sockets in your home?  have you tried connecting to the test socket which is behind the bottom half of your master socket?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
LeeM
Contributor
1,215 Views
Message 8 of 33

Re: Network upgraded, download slow, upload much faster!

Go to solution
Hi John46,

I need to find my user name and password as I can't drill deep enough without it, failing that I'll hit reset, go back in and come back to you.

Thanks.

Lee.
0 Ratings
LeeM
Contributor
1,216 Views
Message 9 of 33

Re: Network upgraded, download slow, upload much faster!

Go to solution
Hello,

I do have extension sockets but my hub is connected to the incoming socket with the test socket behind it. I tried going into this the other day but when I removed the face plate it seemed to kill the phone line.

Lee.
0 Ratings
Distinguished Sage
Distinguished Sage
1,205 Views
Message 10 of 33

Re: Network upgraded, download slow, upload much faster!

Go to solution

it will kill ay extension sockets if you connect to the test socket.  that is the whole point as when you connect to the test socketyou eliminate any problems with noise created by your extensions. If an engineer comes then he will also connect to the test socket as that is the direct connect to the exchange



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings