I've just joined. My local area had a BT 'upgrade' on Dec 13th, then 10 days 'training'. My service has since continued to deterioriate.
Here's what I used to get:
|14/12/2010 21:04:30||1696 Kbps||739 Kbps|
|14/12/2010 21:04:03||1816 Kbps||724 Kbps|
|13/12/2010 22:05:38||1704 Kbps||285 Kbps|
|13/12/2010 21:26:54||1672 Kbps||739 Kbps|
|13/12/2010 21:26:21||1696 Kbps||667 Kbps|
|13/12/2010 21:25:44||2256 Kbps||699 Kbps|
|06/03/2010 19:40:25||2904 Kbps||278 Kbps|
|19/10/2009 10:42:31||7776 Kbps||5409 Kbps|
|18/10/2009 21:52:18||2112 Kbps||353 Kbps|
|18/10/2009 21:50:26||1680 Kbps||353 Kbps|
|18/10/2009 21:49:28||1400 Kbps||323 Kbps|
|18/10/2009 20:24:55||1704 Kbps||371 Kbps|
|18/10/2009 20:23:52||2024 Kbps||326 Kbps|
|17/10/2009 21:50:02||3552 Kbps||375 Kbps|
|17/10/2009 21:49:27||3408 Kbps||331 Kbps|
Here's what I get now:
|02/01/2011 22:17:59||336 Kbps||258 Kbps|
|02/01/2011 21:08:01||344 Kbps||576 Kbps|
|02/01/2011 20:20:18||344 Kbps||505 Kbps|
|02/01/2011 18:27:04||344 Kbps||705 Kbps|
|02/01/2011 17:40:39||376 Kbps||346 Kbps|
|02/01/2011 17:40:15||368 Kbps||537 Kbps|
Download dramtically reduced, upload faster or same! I have logged to ticket with BT today who tell me that there is an issue with the local exchange that will be fixed in the next 48hrs. I assume, and this is my question to anyone who might answer, that I have just been flipped to a different service by mistake and they will change it? I am paying for a total broadband option 3 package and in the past I have often enjoyed nearly 6Mb download, per the first table above. What really puzzles me is the apalling deterioration in download but improvement/maitenance in upload. Has anyone experienced this? Did you get it fixed?
Thanks for any replies.
Solved! Go to Solution.
1. Best Effort Test: -provides background information.
|0 Kbps||500 Kbps|
Max Achievable Speed
| Download speedachieved during the test was - 256 Kbps|
For your connection, the acceptable range of speedsis 100-500 Kbps.
Your DSL Connection Rate :462 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.08:22.44:67.47 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
|0 Kbps||888 Kbps|
Max Achievable Speed
|>Upload speed achieved during the test was - 631 Kbps|
Upstream Rate IP profile on your line is - 888 Kbps
Interestingly at one point the screen said I am set up for 350Kb, then refreshed to state I am set up for 888Kb (up/down?). Still don't get why the asymetric aspect of the service has flipped in favout of upload. Hope this helps. I am paying for a 2Mbs service so clearly very unhappy. I understand distance sensiitivity, contention etc.
My annoyance is that before the upgrade I enjoyed a good service, now I don't.
looking at your first post there looks like a few disconnections today. is the router resetting or are you resetting in the hope of getting a better connection?
are you connected to the master or test socket or somewhere else?
There has been two short power outages today, hence the disconnections. I have not been re-booting the router at all throughout the upgrade training or subsequently.
Yes I am connecting the router to the main incoming BT socket (with the additional socket behind the plate).
do you have extension sockets in your home? have you tried connecting to the test socket which is behind the bottom half of your master socket?
it will kill ay extension sockets if you connect to the test socket. that is the whole point as when you connect to the test socketyou eliminate any problems with noise created by your extensions. If an engineer comes then he will also connect to the test socket as that is the direct connect to the exchange