cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Umzantsi
Beginner
719 Views
Message 1 of 8

Network won't list as available network on laptop

Hi, wonder if anyone can help me.

 

My laptop has never had any problems connecting to the BT broadband in my house. However now, despite multiple restarts, the hub is not even listed as an avialable network. My phone has connected fine to the hub as have the devices of my housemates, so it's just the laptop. Any suggestions on what to do?

0 Ratings
7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
717 Views
Message 2 of 8

Re: Network won't list as available network on laptop

You could try a factory reset of the home hub.

 

0 Ratings
Umzantsi
Beginner
715 Views
Message 3 of 8

Re: Network won't list as available network on laptop

Hi Keith, kind of you to reply so quick. Please can you explain what that entails?

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
712 Views
Message 4 of 8

Re: Network won't list as available network on laptop

A factory reset of the Homehub is carried out by pressing a pin into the red recess button on the rear for about 20 seconds.

0 Ratings
Umzantsi
Beginner
707 Views
Message 5 of 8

Re: Network won't list as available network on laptop

Okay, is anything else required afterwards?

 

I had contacted BT suppot previosuly and they said it's a problem with my computer as all other devices are working fine - but tech support said i would have to pay - which i would rather avoid seeing as this is the first time this has happened to me.

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
700 Views
Message 6 of 8

Re: Network won't list as available network on laptop

just do the factory reset as decribed then check if laptop can 'see' your home network

 

you should also

 

have you turned of smart setup  

 

 

 

Turn Off smart setup

 

 

 

have you split the networks   

 

 

 

Split the networks

 

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Umzantsi
Beginner
694 Views
Message 7 of 8

Re: Network won't list as available network on laptop

Ok great. I'm at work currently so will have to wait til i'm home to try this. Would you have any other suggestions should this fail to work?

0 Ratings
gg30340
Distinguished Sage
Distinguished Sage
678 Views
Message 8 of 8

Re: Network won't list as available network on laptop

One step at a time.Smiley Wink

0 Ratings