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beesfan
Aspiring Contributor
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Message 1 of 19

New BT Infinity Install Today - Upload speed almost at zero but download OK?

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Hi,

 

Had BT infinity installed this morning and all semed ok when the engineer left (speed test showed 75 MB down and 5 MB up, thought upload should be 20MB but hey....)

 

Now everything has ground to a halt taken 30 minutes just to get to this forum - speedtest either fails to run with an error or says my upload speed is between 0.00 and 0.07

 

I could understand some instability as new install but surely this can't be normal? Who can I call - I assume as new install I can call the guys that fitted it somehow?

 

Speedtest results:

 

Download Speed (Mbps): 75.37

Upload Speed (Mbps): 0.00 (yay)

Ping Latency (ms): 61.38

 

Thanks

Peter

 

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ray_dorset
Distinguished Guru
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Message 2 of 19

Re: New BT Infinity Install Today - Upload speed almost at zero but download OK?

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What was the estimate given by the DSL checker? www.dslchecker.bt.com
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beesfan
Aspiring Contributor
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Message 3 of 19

Re: New BT Infinity Install Today - Upload speed almost at zero but download OK?

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Hi Ray,

 

Says no data available

 

Regards

Peter

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beesfan
Aspiring Contributor
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Message 4 of 19

Re: New BT Infinity Install Today - Upload speed almost at zero but download OK?

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The order conf email I got from BT said:

 

We estimate your download speed will be up to 76Mb.

We estimate your upload speed will be up to 19Mb.

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gg30340
Distinguished Sage
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Message 5 of 19

Re: New BT Infinity Install Today - Upload speed almost at zero but download OK?

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I assume you have had a Homehub 5 installed. Can you post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk.

 

http://bthomehub.home/

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beesfan
Aspiring Contributor
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Message 6 of 19

Re: New BT Infinity Install Today - Upload speed almost at zero but download OK?

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Here you go:

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ41525216
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. WAN:PPP Connected
6. Data sent/received:165.8 MB / 2.3 GB
7. Broadband username:bthomehub@btbroadband.com
8. BT Wi-fi:No
9. 2.4 GHz Wireless network/SSID:Skipper
10. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
11. 2.4 GHz Wireless security:WPA2
12. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
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ray_dorset
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Message 7 of 19

Re: New BT Infinity Install Today - Upload speed almost at zero but download OK?

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Is your HH5 connected to another device before the phone line?
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gg30340
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Message 8 of 19

Re: New BT Infinity Install Today - Upload speed almost at zero but download OK?

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As Ray has already asked, do you have another device that your Homehub is connecting to such as a white Openreach modem?

 

Your stats on a Homehub 5 should look something like this, where as yours is showing a WAN connection rather than a VDSL connection.

 

. Product name: BT Home Hub
2. Serial number: xxxxxxxxxxxxxxxxxxxx
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 18:05:23
6. Data rate: 11188 / 15892
7. Maximum data rate: 11535 / 16464
8. Noise margin: 7.0 / 7.4
9. Line attenuation: 0.0 / 16.7
10. Signal attenuation: 0.0 / 16.8
11. Data sent/received: 58.3 MB / 147.9 MB
12. Broadband username: bthomehub@btbroadband.com
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beesfan
Aspiring Contributor
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Message 9 of 19

Re: New BT Infinity Install Today - Upload speed almost at zero but download OK?

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Yes it connects to a white BT openrach "device" that the engineer fitted to the wall of the office

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ray_dorset
Distinguished Guru
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Message 10 of 19

Re: New BT Infinity Install Today - Upload speed almost at zero but download OK?

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Do you have FTTP then, not FTTC?
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