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smithkg1
Beginner
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Message 1 of 2

New BT Youview box

Brand new BT Youview box connected ok to Plusnet broadband - Switch all on and 'Waking up' screen opens, stays for about a minute then TV screen goes blue. HDMI1 is correct port and properly set.

No remote controls or box top controls operate except to switch off.

It's a Toshiba TV and worked before with the older BT box until a loose connection required me to replace it. Any ideas?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: New BT Youview box

I suggest that you post on the Plusnet user forum, as this is the BT Broadband forum, and the issue may be broadband related.

https://community.plus.net/t5/TV/bd-p/TV

Your YouView box will get the Plusnet  branding once the ISP configuration is updated. I assume its a retail YouView box, so it may take a while for it to download the latest update over your broadband.

 

 

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