I am a new customer to BT, myself and my fiancee have moved into our new home, a new build. I would have liked the Infinity option but we only have ADSL capabilities in my area. We had an engineer come out to us on Friday to connect the phone line and the internet. Phone line worked straight away and the internet to my surprise a short while later, so far top marks!
Since then I have experienced fluctuating connection speeds, they have been anywhere between 0.5 mb/s to 12 mb/s. As you'll agree, that's some difference. Now I've read that the line has to settle and after 10 days the actual speed should be more consistant, with that I'll have to wait and see and cross that bridge when I come to it.
Another problem lies is with downloading. I purposely chose BT unlimited downloads (as I online game and download) and my fiancee ordered the phone and internet, but the download speeds I have been experiencing have not exceeded 50 kB/s, but most of the time sits between 1 and 3 kB/s. It is frustrating really as I have just come from a house where we had Virgin ADSL and were topping speeds of 1000kB/s!
I have tried to use the Speed tester, found at http://speedtest.btwholesale.com/ and have come out with some varying results as discussed above, but I can't go any further as the page insists I do not have the latest version of Java, when I have downloaded and installed it. It seems like it's a software issue at my end but do you have any suggestions on how to overcome this problem and the issue of having awful download speeds? I'm pretty sure that there isn't a lot you can do to help me without the 'further diagnostics' but for some reason I can't go any further with that as I get this message when trying to advance...
|We have detected that Java is not installed or enabled on your device.To use the diagnostic test Java must be installed on your device and enabled in your browser.To install latest version of Sun JRE available for; windows, Linux, OS X, Solaris and other operating systems please click here.|
Please Note : After installing Java, please close and re-open your browser to access the diagnostic tests
... but this is not the case, Java is installed! aargh! Any suggestions on how to make the Java work? I have installed and restarted my machine, uninstalled and restarted my machine AND repeated this process time and time again. I've done everything I can to make it work but it doesn't. Is there a non Java way to record the data needed to proceed?
For the record, I'm using a laptop less than 6 months old and I am plugged into the hub in the master BT port of the house (in the hall), not an extension port, connected via CAT5E ethernet cable to my laptop. The latest speed test results come back as:
This is worrying as my missus needs the internet to work from home this week as the Olympics are on and she can't get to London. Any help on a solution or solving the annoying Java problem would be massively appreciated.
I've found the ADSL stats if they will help...
Surely with 11.99 (currently) speed I should be getting faster than 22.2 kB/s while downloading? Latest speed test results (basic test) are...
Wow, thanks for such a speedy reply!
1) I've tried the test socket and the resluts are...
...a slight improvement on before, but no improvement on the download speed.
2) I have been trying to run the speedtest, but the Java issue mentioned in the original post is preventing me getting any data from it other than the download/upload/ping speeds I have posted.
3) I can not perform this check as I do not have a landline telephone yet (getting one tomorrow morning)
4) I have posted the ADSL status in a previous response.
Thank you for the help so far, fingers crossed you can help me further 🙂
I would stay connected 24/7 in the mean time. Then after the 10day training period connect to the test socket, This will eliminate any internal wiring issues and hopefully reduce the amount of errors and then repost adsl stats.
When your able to can you try and post the BT speedtest (not beta version)
And when you have a landline can you try the quite line test.