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Neroli
Aspiring Contributor
792 Views
Message 1 of 5

New Broadband Package

I have renewed my Broadband and calls and within the package I was told that I had to add £2.00 for paper billing, (the discount wasn't given because I do not pay Direct Debit and I receive paper bills) my question is that I already pay for paper  billing and I pay my bill every quarterly. Will I be paying twice for paper billing? Paper billing will also increase by £0.50. Can anyone help, many thanks Neroli.

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
778 Views
Message 2 of 5

Re: New Broadband Package

you should only get the one chargew for paper billing just check your bill when you get it   you should get a letter confirming your new contract and costs



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NeilO
Moderator
Moderator
777 Views
Message 3 of 5

Re: New Broadband Package

@Neroli No you won't be paying twice.  

 

There's a £2.00 fee for BT Broadband customers who get a paper bill, to cover costs such as printing and postage. From 7 January 2018, the cost is going up from £2.00 to £2.50 for each bill received. You'll have to pay the fee each time you get a bill through the post.

You can avoid the fee by logging in to your My BT account and stopping your paper bills by switching to online-only billing. It's simple, flexible and better for the environment.

Neroli
Aspiring Contributor
770 Views
Message 4 of 5

Re: New Broadband Package

It’s a bit confusing, with paper billing (eventually) it will cost £10.00 for the year. I already pay for paper billing but can’t seem to locate the charge unless it has been incorpoarated in the (old) broadband package. Paper bills arrive, Feb, May, August, and November. Neroli.

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NeilO
Moderator
Moderator
765 Views
Message 5 of 5

Re: New Broadband Package

@Neroli The charge is incorporated into the package rental.