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harrydove1
Contributor
584 Views
Message 21 of 53

Re: New Build Property - Phone and Broadband Issue

and still, absolute radio silence from BT. absolutely horrific customer service.
0 Ratings
NeilO
Moderator
Moderator
573 Views
Message 22 of 53

Re: New Build Property - Phone and Broadband Issue

@harrydove1 your case handler has scheduled a call back for you today. I've sent a chaser to let them know you've posted.

 

Neil

0 Ratings
harrydove1
Contributor
551 Views
Message 23 of 53

Re: New Build Property - Phone and Broadband Issue

still no call. not surprised.
0 Ratings
harrydove1
Contributor
547 Views
Message 24 of 53

Re: New Build Property - Phone and Broadband Issue

case in point of BT being liars. no call back received as promised here.
0 Ratings
john46
Distinguished Sage
540 Views
Message 25 of 53

Re: New Build Property - Phone and Broadband Issue

moderator advised
0 Ratings
OlgaC
Moderator-Retired
530 Views
Message 26 of 53

Re: New Build Property - Phone and Broadband Issue

@harrydove1 I am so sorry that you did not receive a call to update you. I will personally make sure you get a call today.

 

Thanks,

OlgaC 

0 Ratings
OlgaC
Moderator-Retired
513 Views
Message 27 of 53

Re: New Build Property - Phone and Broadband Issue

Hi harrydove1, 

 

Again, I am sorry that the call back was missed yesterday. I see you were contacted by John this morning and he will be back in touch this afternoon with a further update.

 

OlgaC 

 

0 Ratings
harrydove1
Contributor
486 Views
Message 28 of 53

Re: New Build Property - Phone and Broadband Issue

i need another call back today. since i spike to your advisor yesterday, i have now received 2 emails confirming a new order. both have different prices, different activation dates, and different order numbers. what on earth is going on?
0 Ratings
harrydove1
Contributor
446 Views
Message 29 of 53

Re: New Build Property - Phone and Broadband Issue

still no broadband, despite yesterday being the promised date.

over 3 months now.

this needs to go higher.

someone please, please help me.
0 Ratings
RobbieMac
Moderator
Moderator
427 Views
Message 30 of 53

Re: New Build Property - Phone and Broadband Issue

Hi harrydove1,

 

I can see that my colleague John is managing this and he has it scheduled in to follow up with you again later today.

 

Cheers,

 

Robbie

0 Ratings