Signed up 2 Months ago. My Router/Line randomly drops, I have Blue Light, No Internet for a few mins, Sometimes Orange light flashes then reconnects after 5 mins.
I have a New Computer, BT Have given me another Hub-5, BT Enginner has installed an OpenReach socket on top of the Main Phone Socket where the Router is Plugged in.
I also use an iPad & iPhone they can't connect when Blue light is on when the Broadband decides to go down!
I am only using Wi-Fi, Speed is Fine, its just the random dropping outs, I also have a BT WiFi Extender, the lights seem to flash when Internet goes down.
BT Have done numerous Line/Stabilty testing they say all is Fine.
They cannot help me anymore!
My other ISP - I never had any problems!
Can someone Please Help? I'm loosing the will to live!
if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection btspeedtester
can you enter your phone number and post results remember to delete number wholesale FTTC check
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
as you are using wireless then
have you turned of smart setup
have you split the networks
I have already split the Networks (2 SSID's) that has done nothing!
When I get home from Work, I will do the rest as you state this evening then I will let you know.
did you select the channels or did you leave on automatic
you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.