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Exar
Contributor
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Message 21 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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Good morning, 

 

Which details do you require?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 22 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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follow the contact us link 


 

contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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Exar
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Message 23 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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Here are todays speeds also, as previously predicted: ((Will be slow by lunch again))

Speed.png

 

 

TEST RESULTS.png

 

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Exar
Contributor
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Message 24 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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Emai sent. hopefully I provided enough information between my email and the contents of this thread.

 

Thanks in advance.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 25 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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mods will get back to you but you are now in a queue and it could take 3/5 working days



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Exar
Contributor
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Message 26 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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No problem. thank you.
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Exar
Contributor
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Message 27 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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Further afternoon testing shows drops (as per the daily trend) I will post one more this evening during peak hours and I think that will suffice as evidence it's happening daily. (3 days worth of logging.) When I used to get 7Mbps consistently even this is bad im my opinion, but is more usuable than it goes during 6pm-12am.

 

Speed.png

TEST RESULTS.png

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Exar
Contributor
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Message 28 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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Actually a little faster tonight (by ~0.3Mbps) but still awful and unusable compared to previously.

 

Speed.png

 

TEST RESULTS.png

 

Funny Side Note: If we paid our subscription fees based on the % of speed recieved to what was advertised ((IE) I USED to get 7/20mbps (even less atm) advertised so I should pay less than half price))

 

Suppliers would soon fix their networks lmao 😛 

 

That's me just going to wait until I hear back from the Moderation team now and I will post the outcome back here once I find out. Cheers.

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SuperSajuuk
Aspiring Expert
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Message 29 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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@Exar Hopefully the problem can be sorted out! I didn't think congestion would affect ADSL as much, although I guess it must vary by exchange area (my exchange serves 1k properties, but never suffers congestion problems) and how many people who are served by an exchange use broadband.
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Exar
Contributor
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Message 30 of 91

Re: New Customer - Terrible Speeds at night (Unlimited)

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Yeah hopefully. I honestly hadn't suffered form congestion for 4 years with Sky (through BT wholesale as sky don't have LLU in that exchange)

Here's my local exchange:
https://www.samknows.com/broadband/exchange/WSCLR

Doubt it's ever seen max capacity haha. Hopefully Admin gets on it anyway and does their magic on it and be back to what I had before. 🙂

 

EDIT: Maybe also worth noting that Fibre is being installed in my area (From Helensburgh round to my exchange) could that be affecting it at all? I have heard the actual cable laying shouldn't interfere but somthing at the exchange can perhaps?

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