semi-off-topic but kinda related
I remember a few years ago now we were suffering from a huge area issue.
Naturally I contacted Sky and gave as much info as I could. Weeks later still trying to get to the bottom of it, it was being put down to a faulty hub/wiring in my house. After constant persistence, telling them look, it's not just Sky that's having problems, I know people on EE, BT and other suppliers (albeit through BT wholesale) were also experiencing the same issue.
After turning blue in the face trying to tell them this, BTOR finaly accepted that it wasn't my wiring at all (odd that) and it turned out to be a huge mess up in my local exchange, something about data cards or something.
My point is: They were wrong then and it's entirely possible they're wrong again, just because they say it's not that, doesn't mean it isn't I'm afraid. It's not until it gets picked up as a cluster of problems in an area they go: 'oh maybe it is an area/larger issue'
It was myself that got that problem fixed and myself only. If it wasn't for my persistence we'd probably still have no internet and being blamed on 'our domians' (Also had my fees dropped to £10/month for 12 months cause of it then half price line rental for 12 months after that. while BT do nothing.)
It's getting them to accept there's a problem that's the problem.
~Exar
