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Olly2000
Beginner
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Message 1 of 2

New FTC Installed - Only getting half the speed of nearby neighbours ?

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BT recently put Fibre to our Cab - yay finally. I was amongst the first to order, but due to various issues, got messed around with install dates and speeds by BT. 

 

I am getting DL 40mbps / UL 10 mbps which is half what my neighbours get. I am on a Business connection they are not - that is the only difference. Same equipment, same line noise (give or take) - but nobody at BT can tell me why ? I am being passed around from person to person and once again getting massively frustrated that they have messed me around and I have to bear the cost of hours of telephone calls. 

 

Any ideas ??? 

 

 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: New FTC Installed - Only getting half the speed of nearby neighbours ?

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This is the BT residential forum, you will need to post on the business forum if you have a business connection. https://business.forums.bt.com/

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