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Aspiring Contributor
1,599 Views
Message 1 of 7

New FTTC cabinet capacity issue

Hi,

 

Our new build estate has a new FTTC cabinet that went live about 3 weeks ago after waiting 18 months for it to be provisioned.

Unfortunately now when trying to order Infinity 2 i get the following message on the BT products site:

"BT Infinity is available in your area but due to a high demand there is currently no capacity left at your local cabinet. There will be a waiting period until we can activate the service."

 

Does this mean the cabinet needs an upgrade to cater for more connections? How long does this usually take before we can order FTTC connections again. Many of my neighbours that have orders in place have long delays on the orders, i'm guessing this is because of this capacity issue.

 

This is cabinet 56 on the Reading, Earley exchange. Any insight is appreciated.

 

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Distinguished Sage
Distinguished Sage
1,584 Views
Message 2 of 7

Re: New FTTC cabinet capacity issue

if the dslchecker is showing that there is a waiting list then you have to wait until a line becomes available or openreach increase cabinet capacity or if cabinet cannot be upgraded further then you need to wait until openreach instal another cabinet  unfortunately there is no set timescale for any of these scenarios to happen



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Aspiring Contributor
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Message 3 of 7

Re: New FTTC cabinet capacity issue

The dslchecker shows Available but Openreach checker shows:
Your area is enabled for Superfast Fibre but demand is high on your cabinet right now.
This means you may not be able to order fibre today but we're working to increase capacity. Please check back for an update.

Could it be additional line cards required? How long does this take, usually?
The cabinet was privately funded so maybe they funded at x users, with more occupied in the meantime.
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Distinguished Sage
Distinguished Sage
1,569 Views
Message 4 of 7

Re: New FTTC cabinet capacity issue

it could be that the existing cabinet capacity can be upgraded but the timescale is up to openreach  maybe the people in charge of the private funding will have some idea of how and when.  they are more likely to get a reply as openreach will not talk to members of the public



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Aspiring Expert
1,481 Views
Message 5 of 7

Re: New FTTC cabinet capacity issue

OP, it means you're screwed. BT was obviously accepting orders for the cabinet prior to 'go live' and you missed the cut. BT have all the subscribers they can handle on the current cabinet and will not be in a hurry to increase capacity.

 

Sorry for the downbeat response but that is the reality of BT. It's a joke people with broadband issues are being told 'not to mention broadband' when contacting BT about a faulty broadband line \ connection.

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Distinguished Sage
1,469 Views
Message 6 of 7

Re: New FTTC cabinet capacity issue

@curiousfellow

 

The cabinets and fibre network is owned and maintained by Openreach not BT Retail and the cabinet is used by over 500 different Providers.

BT Retail has no control over cabinet capacity 

 

It's a joke people with broadband issues are being told 'not to mention broadband' when contacting BT about a faulty broadband line \ connection.

 

That advise is given as line noise and no dialtone faults  are nothing to do with broadband they are voice problems and would be placed in the wrong work stack once those voice faults are resolved then broadband will recover automatically 

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Distinguished Guru
1,428 Views
Message 7 of 7

Re: New FTTC cabinet capacity issue

The lack of capacity will be on the radar of Openreach. As the DSLAM has only just been made available I suspect all that is required will be at this stage is an additional card to increase the capacity.
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