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Community Manager - Retired
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**New** Fix your connection issues

You can fix connection issues yourself at


Just follow the step by step guide and you’ll be able to get help instantly.


You just need to answer a few questions related to your set up and you’ll get an answer to your problem.


Whether you’re trying to connect a new device to your BT home hub or trying to fix a dropping connection, you can get help online via our guide.


It even works on your smartphone so if it’s a dropping connection that’s the issue, you’ll still be able to try and fix it.


We’d love to get your feedback on whether this helped you so please let us know by posting on this board.