I recently had a problem with my internet, I contacted the web help and they had only one solution - turn it off and on, I had tried this prior to the webchat, I was then guaranteed it was the hub, I reluctantly bought a new hub. I installed the new hub, same problem, I contacted webchat again, their solution was - turn it off and on again, I had already done this, they assured me it was the hub was faulty, I reluctantly agreed to get another hub. I installed the new hub, still the same problem, I contacted webchat again, their solution was - turn it off and on again and then told me it was the hub! Please I need some help here. I have tried turning the BT wifi off completely as I think it was conflicting with my apple timemachine etc, I can get some of my devices to work for a while, then they will stop opening some websites - I can google search bbc news for example but when I click on it, nothing will open. Has anyone any solutions, the new hub seems a lot worse than the old one, I get the feeling BT no longer have any competent experts to come up with a solution. Can anyone recommend a solution or a reliable internet provider. This has been going on for many weeks now 😞
Welcome to this user forum.
Are you a business or residential user? (looking at your username its not clear)
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Is it a BT Home Hub 6 that you have?
Does the connection problem also affect devices connected using an Ethernet cable, or is it just wireless devices that are affected?