My BT Infinity 1 was activated a few weeks ago. For some reason my download sync rate will not go over 40000Kbps when my attainable download sync is showing as 45836Kbps making me think that I'm not actually on the new 55/10 that BT Infinity should go up to. When I had a instant chat with BT support they did not seem to keen to do anything as apparently I was well above the acceptable speed for the line (31Mb).
I've tried using the new BT Smart hub and the old Huawei HG612 both reporting similar statistics
BT Smart Hub
Download Speed - 39.30
Upload Speed - 7.00
Advanced Log - (attainable sync) - Down Rate - 47214Kbps, Up Rate=7768Kbps SNR Margin Down =6.00dB, SNR Margin Up = 6.20dB
Downstream rate = 39709Kbps
Upstream rate = 8027Kbps
Max Downstream rate = 45704Kbps
Max Upstream rate = 8027Kbps
SNR (dB) Down - 6.1
SNR (dB) Up - 6.0
These stats suggest I should be getting a downstream rate way above 40000Kbps
Can anyone suggest the best way to get this checked out ? I realise its only the difference of a few meg but I would like the get the most I can out of the line.
Solved! Go to Solution.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
This is using the Huawei HG612. I can plug the Smarthub back in if needed.
there is no such thing as a 40/20 profile
There was a 40/20 product from BT Openreach, this is what I was referring to. Maybe I'm on the 40/10 product rather than 55/10 ?