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tombomb
Aspiring Expert
525 Views
Message 11 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

surely this is a bt issue if the disconnects are happening during peak times only?? The internet litteraly drops for 30seconds maximum then reconnects again. However this is enough to disconnect you from all online gaming servers, any iplayer videos you are watching... the level of service is simply unacceptable and very enfuriating!!! 

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imjolly
Distinguished Sage
Distinguished Sage
519 Views
Message 12 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

If  it only disconnects at peak times have you checked for possible interference in your home 


interference causes

 

 You can also check for rein using a portable radio tuned to 612MW

 

 



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tombomb
Aspiring Expert
518 Views
Message 13 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

I never had any issues before we "upgraded" to fibre? 

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imjolly
Distinguished Sage
Distinguished Sage
512 Views
Message 14 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

I donT presume you were using the hh5 before upgrade. Anyway it was just a suggestion of something that may be causing your connection drops at peak time



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tombomb
Aspiring Expert
499 Views
Message 15 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

disconnected another two times between 11pm and 00:20am

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tombomb
Aspiring Expert
463 Views
Message 16 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

dropped again.. 2pm.

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imjolly
Distinguished Sage
Distinguished Sage
459 Views
Message 17 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

then phone customer services and get engineer visit



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tombomb
Aspiring Expert
446 Views
Message 18 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

so the solution is to pay BT £130 for an engineer to visit even though the line worked perfectly on adsl? I have already changed the master socket and rewired it, what more is the engineer going to do exactly other than cost me a fortune??

 

Its just disconnected again 4:40pm. 

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imjolly
Distinguished Sage
Distinguished Sage
442 Views
Message 19 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

the charge is advisory.  should te fault be in your setup or your internal wiring then you will be charged but if outwith your home then there should be no charge



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tombomb
Aspiring Expert
422 Views
Message 20 of 21

Re: New Infinity 1 constantly disconnecting and strange speeds

im running it without the faceplate connected for a while to see if the disconnects stop. This should elimate any internal wiring issues. 

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