Its my first posting so excuse if I'm being a total numpty
How do I arrange for a new master socket to be installed.
We have had the line in for some 30 years or so, and the wires are looking a bit shabby. Since I have recently decorated, I would like the socket moved slightly too.
Any ideas ? I have browsed the catalogue, and spoken to someone online, but it seems as the faulty line is the only route - although its old and tatty, Im not sure its actually faulty - although I wouldnt mind confirmation of that, if that could be achieved too 🙂
Solved! Go to Solution.
try quiet line test dial 17070 option 2 should be quiet no hiss/crackle. best done with corded phone if cordless then dull hum normal
if this is ok then openreach won't replace your master or move it for free as - not broke don't fix it - openreach moto
Thanks for the tip
Tried that - all ok , which is good in one sense, but obviously cannot go down that route 😞
I think I would still like it moved / updated
Any ideas of cost ?
It is about £130. Contact your comms provider. if BT Retail then call 0800 800 150 or 0330 123 4150 from a mobile.
Why no move it yourself?
It's only 2 or 3 wires, write down which wire goes to which terminal so you don't get mixed up.
Master socket are available from DIY stores, around £10, as is the wire and a junction box to join the 2 cables, then just tack the wires round the skirting board with the correct tacks.
I moved mine years ago with no problems, the sockets even come with the tool to fit the wires to the terminals.
Moving an openreach socket would be in breach of your terms of service, it is not advisable to move it yourself.
Also, DIY shop master sockets are cheap rubbish. A proper BT/Openreach master socket has the test socket so you can isolate your own internal wiring.