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flashman37
Newbie
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Message 1 of 8

New Master socket

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Hello,

 

Its my first posting so excuse if I'm being a total numpty

 

How do I arrange for a new master socket to be installed.

We have had the line in for some 30 years or so, and the wires are looking a bit shabby.  Since I have recently decorated, I would like the socket moved slightly too.

Any ideas ?  I have browsed the catalogue, and spoken to someone online, but it seems as the faulty line is the only route - although its old and tatty, Im not sure its actually faulty - although I wouldnt mind confirmation of that, if that could be achieved too 🙂

 

Thanks

Pete

 

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: New Master socket

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try quiet line test  dial 17070 option 2  should be quiet no hiss/crackle.  best done with corded phone  if cordless then dull hum normal

 

if this is ok then openreach won't replace your master or move it for free as - not broke don't fix it - openreach moto



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flashman37
Newbie
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Message 3 of 8

Re: New Master socket

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Thanks for the tip

Tried that - all ok , which is good in one sense, but obviously cannot go down that route 😞

I think I would still like it moved / updated

Any ideas of cost ?

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Distinguished Guru
644 Views
Message 4 of 8

Re: New Master socket

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Hi

It is about £130. Contact your comms provider. if BT Retail then call 0800 800 150 or 0330 123 4150 from a mobile.

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SpacedMan
Contributor
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Message 5 of 8

Re: New Master socket

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Why no move it yourself?

It's only 2 or 3 wires, write down which wire goes to which terminal so you don't get mixed up.

Master socket are available from DIY stores, around £10, as is the wire and a junction box to join the 2 cables, then just tack the wires round the skirting board with the correct tacks.

 

I moved mine years ago with no problems, the sockets even come with the tool to fit the wires to the terminals.

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Distinguished Guru
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Message 6 of 8

Re: New Master socket

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Moving an openreach socket would be in breach of your terms of service, it is not advisable to move it yourself.

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Distinguished Sage
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Message 7 of 8

Re: New Master socket

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@spacedMan that is very bad advise and could cost the poster there service
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rhyds
Expert
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Message 8 of 8

Re: New Master socket

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Also, DIY shop master sockets are cheap rubbish. A proper BT/Openreach master socket has the test socket so you can isolate your own internal wiring.

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