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olisin
Beginner
169 Views
Message 1 of 3

New Phone Line Delays

Hello

 

I would like to ask for assistance with a new phone line order. I moved into a new build house on the 20th of February with an order placed to install a phone line, actiavation date 25th of march which was unreasonable at the time but still I accepted that it would take time. I have been waiting since and have now been told I wont even get an update until the 26th of may. All the houses across the street, several of which were only completed on a couple of weeks ago have had phone lines installed and broadband activated. Can I please speak to someone who knows what they are talking about rather than getting the same information over and over again.

 

I can give my details to any moderator that replies.

 

Regards

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage
150 Views
Message 2 of 3

Re: New Phone Line Delays

Only people that can help are forum mods who will post contact us link. 





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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DavidM
Moderator
Moderator
149 Views
Message 3 of 3

Re: New Phone Line Delays

Hi olisin and welcome.

 

Sorry there's been a delay in getting you connected. I'm sure I can help with this. Can you please drop me an email with the details, including any order reference numbers you have. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

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