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Mini7Leeds
Beginner
1,181 Views
Message 1 of 14

New Phone Line Install - No Infinity Available.

I ordered a physical new line from BT (Line from House to Pole) Line has been connected to Exchange PUDSEY is served by Cabinet 31 BT are now advising that Infinity is not available - checking the Cabinet its enabled and the houses on both sides (connected to the same pole) - have Infinity Anyone got any ideas?
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13 REPLIES 13
XRaySpeX
Recognised Expert
1,169 Views
Message 2 of 14

Re: New Phone Line Install - No Infinity Available.

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

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pippincp
Sage
1,167 Views
Message 3 of 14

Re: New Phone Line Install - No Infinity Available.

Please enter your phone number HERE and post a screen of the result. Remove just your phone number before posting.

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Mini7Leeds
Beginner
1,149 Views
Message 4 of 14

Re: New Phone Line Install - No Infinity Available.

BT Details.png

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licquorice
Distinguished Sage
Distinguished Sage
1,136 Views
Message 5 of 14

Re: New Phone Line Install - No Infinity Available.

What does the checker show if you enter your neighbour's number?

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conrad
Recognised Expert
1,130 Views
Message 6 of 14

Re: New Phone Line Install - No Infinity Available.

Probably the database hasn't been updated since it's a completely new line that has been installed.

Mini7Leeds
Beginner
1,129 Views
Message 7 of 14

Re: New Phone Line Install - No Infinity Available.

This is the house next door.

 

bt2.png

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john46
Distinguished Sage
1,114 Views
Message 8 of 14

Re: New Phone Line Install - No Infinity Available.

Just let the database update give it a few days then try and reorder
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pippincp
Sage
1,092 Views
Message 9 of 14

Re: New Phone Line Install - No Infinity Available.

If you are lucky the database will be updated today. 11.00pm at the latest. That's when Openreach do their last update of the day. It may be sooner though.
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Mini7Leeds
Beginner
997 Views
Message 10 of 14

Re: New Phone Line Install - No Infinity Available.

anyone know - when the Database updates happen? Since not able to place a fibre order.
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