New Primary email address

[SharGardy]

Hi, I have a probem with my primary email address. I changed my email account several months ago (neither the old or new account are BT ones). I changed my BT User ID to my new email address thinking that it would also update my primary email address but it seems it didn't.

Today I have been speaking with an advisor to renew my line rental saver. She informed my that she still has my old email address on the account. I tried to tell her my new address so that she could update it but she says that in order to update it she needs to send a PIN number to my old email address. Unfortunately that address has been closed for several months. So, it appears that I am stuck in a catch 22. I can't update my primary email address to my new email address because the advisor needs to send a PIN number to an address that no longer exists. 

I missed the renewal on my line rental saver because the email was sent to my old address that no longer exists. 

I just cant see how to get out of this mess, can anybody help please?

[licquorice]

The advisor can send the PIN to your home address via the old fashioned postal service.

[SharGardy]

Thank you, she didn't tell me that. She said I could update the email address on my BT but I can't see anywhere to do that

[licquorice]

You can change your BTID in MYBT > Settings > Profile

[SharGardy]

I’ve tried that, only BT ID and recovery email address are there

[gg30340 · Accepted solution]

You can change your contact email address your self. See link

https://bt.custhelp.com/app/answers/detail/a_id/12552/~/how-can-i-change-my-name-or-billing-address-...