Hi, I have a probem with my primary email address. I changed my email account several months ago (neither the old or new account are BT ones). I changed my BT User ID to my new email address thinking that it would also update my primary email address but it seems it didn't.
Today I have been speaking with an advisor to renew my line rental saver. She informed my that she still has my old email address on the account. I tried to tell her my new address so that she could update it but she says that in order to update it she needs to send a PIN number to my old email address. Unfortunately that address has been closed for several months. So, it appears that I am stuck in a catch 22. I can't update my primary email address to my new email address because the advisor needs to send a PIN number to an address that no longer exists.
I missed the renewal on my line rental saver because the email was sent to my old address that no longer exists.
I just cant see how to get out of this mess, can anybody help please?
Solved! Go to Solution.
The advisor can send the PIN to your home address via the old fashioned postal service.
Thank you, she didn't tell me that. She said I could update the email address on my BT but I can't see anywhere to do that
You can change your BTID in MYBT > Settings > Profile
I’ve tried that, only BT ID and recovery email address are there
You can change your contact email address your self. See link