So, I went round and opened faceplates of all extension sockets and the actual wiring connecting to the sockets has been cut clean and nothing is connected to them)
Nothing was connected to 2/5 on the master socket.
Only A / B (solid orange/solid white)
So it looks like currently all I have is a working master socket, cable enters the property from underground, through a grey box, up our wall and directly into our Study / Computer Room into the master socket does not veer off to any other extensions.
You will have to wait for the visit from Openreach, who will test the line.
ok cheers, figured as much.
Thanks for taking the time to help though.
Just to update:
Engineer arrived this morning , went through his checks and his theory is that somewhere along the line between grey drop line box and master socket, there's an earthing issue with the Orange / White pair.
He's switched over the pairs so we're now running off Green / Black, switched the Master Socket to a upgraded VDSL socket. He wasn't able to remotely request a DLM reset which I had to do via CS, obviously will recheck after the 10 days settling period but currently, all looks good
Download Speed (Mbps): 73.99
Upload Speed (Mbps) : 19.72
EDIT: BT Hub is in a state of reconnecting loop - I get about 30 secs of connectivity then connection drops.
Is that down to the DLM reset and line syncing again ?
(retested phone line and no static present)
Noise level has jumped up significantly and upload speed has halved.
CS won't do a DLM reset they will simply reset your connection just like you pressing reset button
if getting that many drops then I would try 1 factory reset of hub by pressing the recessed button on back and holding until lights flash
from the stats the resets so far have not had much affect on your connection speed
CS requested the DLM reset from a specialist 'team'
After the 10 mins of constant disconnects the connection is holding stable now and has been for the past 3 hours, with the below speeds. I'm fairly happy with it now and touch wood it holds moving forward, but will monitor over the next 10 days.
Thanks for all your input.
Stats look ok now so just a matter of keeping checking and hopefully it remains stable
it very unusual for CS to be able to organise a DLM reset they are more likely to just reset your connection
The chap in CS said he couldn't do the DLM reset but would request it from the department that could.
In relation to this, he stated there would be a 10 day stablisation period again but didn't mention anything about the hub reconnecting during this period, would the DLM Reset cause the hub to disconnect infrequently during this period?
Or is there still a possible underlaying issue?
The speeds I'm getting are fine now and I'm happy to run with them but the random disconnects are still somewhat infuriating, I stream and record gaming content so having the random drops are killing my schedule and live content.
I still don't think CS organised a DLM reset but in any case your line should be stable with no random drops the drops in connection suggest you still have a line problem