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Beginner
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Message 1 of 5

New Sub - No BT TV / App returning error

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Hi I've just recently subscribed and everything is active on my account but despite my searching and updating I cannot get BT TV player to work. The app is also returning an error when I try to log in. What can I do to resolve this?

Thank you in advance.
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Distinguished Guru
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Message 2 of 5

Re: New Sub - No BT TV / App returning error

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Hi @jayefftee,

 

Go to On Demand and Catch Up problems on BT TV. It may give you some information that can help with the BT TV player. The issues you mentioned may mean your BT TV subscription isn't actually active. Our BT TV team should be able to shed some light on it for you. You can reach them on the below link:

 

BT TV Chat

 

Thanks

 

DanielS

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Beginner
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Message 3 of 5

Re: New Sub - No BT TV / App returning error

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It was a case of impatience on my part, all resolved. Thanks Daniel
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Distinguished Guru
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Message 4 of 5

Re: New Sub - No BT TV / App returning error

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You are very welcome @jayefftee.

 

Out of curiousity, were we still waiting on the order to complete?

 

Thanks

 

DanielS

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Beginner
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Message 5 of 5

Re: New Sub - No BT TV / App returning error

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Yeah it was supposed to complete on the 25th, didn't go through until the 27th.
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