Hi, I'm new to this so please bear with me.
I live in rural north yorkshire some 7KM from the exchange and have enjoyed standard broadband of approx 1MB for years.
The fibre cabinet was installed some weeks ago and now is showing as live and accepting orders, this cabinet is approx 50m away from the original copper cabinet which in turn is approx 750m from my property.
I have run a speed check which shows I can expect the same pathetic speed if I changed to a fibre package with any company.
I would have expected this to have risen substantially as the exchange has in effect been brought closer to the village by fibre.
Can anyone explain this as the only answer I can get from BT is to contact retentions and sign up to an upgrade and see if it improves!
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enter your phone number and post results remember delete number first http://dslchecker.bt.com/adsl/adslchecker.welcome
As you said at outset your fibre speed is no better than the copper adsl. Unfortunately fibre loses speed over distance faster than the traditional copper. You can fro this graph
Your line may well not run as you expect and it is further from the cabinet than you think. You may also have aluminium cable which affects your speed
did you check the cabinet number which was shown on checker results is the cabinet you think you are connected to.?
What is the line above the table showing exchange & cab (obscuring your phone no.)? Is the cab no. shown there the same as the no. marked on the cab 750m away?
I don't think you are connected to the cab 750m away but I'm guessing 1 near the exchange replacing what was an EO line., altho' 7KM is pushing it a bit.
Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips . Full router stats are key to any speed & connection issues.
Thanks for replying.
I'm only 450m as the crow flies but I can walk the full route as its almost all overhead and its about 700m.
I dont know if any is aluminium but looking at your graph, assuming its all copper, I should still get a reasonable speed.
Is it possible that we are still connected to the exchange via copper and not to the fibre? do they "cut" the copper link once the fibre cabinet becomes live or do they have to reconnect each line to fibre from copper?
The "tech" person on BT live chat seemed to imply if I ordered Infinity they would reconfigure our line to achieve up to 38MB.
I would be quite happy with anything over 2MB to be quite honest
They generally don't change which phone cab you are already connected to & you only pick up fibre from the fibre cab built nearby that, if any, not from some fibre cab that's sprung up elsewhere nearer your home.
Give us the 2 cab nos. involved & we'll be able say something more definitive.
lastingham exchange cabinet 5 is the fibre one I think, its on one side of the road, and as far as I know there is only one copper cabinet in the village on the opposite side of the road. Its been given a new coat of paint and I cant make out a number on it.
Our village is very small (approx 100 properties spread on two parallel lanes) about 400m x 150m....tiny hamlet really