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Aspiring Contributor
Message 1 of 3

New User - Fibre Speed much slower than predicted

I've just had Faster Total Broadband Option 3 with fibre fitted. I was given an anticipated download speed of 10 Mbps and an upload speed of up to 2 Mbps. I have just carried out a speed test a couple of days after installation and I'm only getting an upload of 3 Mbps and a download of 0.5 Mbps.


Is there anyway of getting an engineer to work on my line to achieve speeds nearer to those I expected? I understand that my line is connected to a cabinet that is actually the second closest one to me - is there anyway of getting it moved to the closest cabinet? Is there any chance the speed will improve in the next few days or should I contact BT straight away. Any advice much appreciated.

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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: New User - Fibre Speed much slower than predicted

you are unlikely to get get a cabinet change otherwise eveyone would want to be connected to another cabinet.  if your connection is having problems then you need to contact CS India  08001114567

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Distinguished Sage
Message 3 of 3

Re: New User - Fibre Speed much slower than predicted

you are also in a 10 day line training period so until that is completed nothing can be done by BT
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