Have had Infinity 2 for around 3 weeks now and must say am unimpressed. My previous supplier was Sky Fibre and I had a stable connection with no issues whatsoever.
Since having Infinity 2 I am having a number of random losses of service. My speeds are currently 63Mbps down and 19Mbps up, with a ping of 36ms. FYI, my next door neighbour (semi detached house, wiring into the same junction box) on Infinity 2 gets 75 down and 14 up with no losses of service. Nothing has changed inside my house wiring wise.
When I go onto BTs help page to report the issue, it says I have reported it, however, when I check the progress it says no fault reported!
And here is the smart hub status,
0 Days, 7 Hours 5 Minutes
0 Days, 7 Hours 8 Minutes
Straight to the master socket.
What would explain the frequent disconnections though? Never happened with Sky.
Also, as I do not know, what is 'impacted'?