Ditto to licquorice's post. Those of us who advise an email client are exclusively fellow customers; I can't recall any such advice from BT sources. Hardly a cop out then.
This is absolutely awful - I have a mail client in Outlook but it keeps crashing as I have let too much mail accumulate in the btyahoo system - my fault I know
Now that I pay for BtYahoo mail I was a little annoyed to be given a refirmatted screen which now has a big space full of ads whch I can pay to remove. Ok so I have removed the ads with adblock but there is now a big chunk of the screen that is now blank (the space where the ads would be)
Does anyone know how to recover this full screen as everyting is now bunched up
BT and / or Yahoo - this is an absolute example of how to really screw customer service up... I'm quite glad this has happend as I was thinking of moving back to BT but this has reminded me of the reason why I shifted my and my busineses custom elsewhere
Ditto to the majority of the other posters regarding this issue.
I fully appreciate you and licquorice advise an email client, in my case I took on the suggestion from either your or some other poster some weeks ago to use Thunderbird. However from a personal choice I much preferred using the interface with the BT Yahoo than Thunderbird. I also download certain of my emails to my PC using Windows mail which I also find great as an interface to receive and send emails.
The cop out that I was referring to wasn't directed at individuals on this Forum but rather than to BT Yahoo who changed to a differnt interface layout which to my mind is a complete shambles compared to the version which hitherto was quite acceptable and importantly it worked.
Sorry but debating if webmail is the way forward or not is irrelevant to this issue. The issue revolves around the fact that we had a service that for our own individual reasons we relied upon, provided by a company who most of us pay for the service and that this service has been degraded without consultation or notification.
It is a very poor reflection upon BT and Yahoo and is not the way to run a business or foster a closer and long lasting relationship with the customer
I prefer web mail as it can be picked up when I am out and about and cannot or would not wish to have my mail on someone elses PC. The excuses that BT has no control does not wash as allthough they use Yahoo I am sure that Yahoo does not do it for free and BT pays them. If BT pays they have some control.
No what BT have done is forgotten that they are a communictions company and ventured into sport films etc which can be obtained elsewhere anyway.
They should drop all the junk and concentrate on communications.
I prefer web mail as it can be picked up when I am out and about and cannot or would not wish to have my mail on someone elses PC.
There are ways round that - even as an email client obsessive I'm not above visiting webmail when away from home without my main laptop and catching up later. And there's always IMAP for those in greater need.
It looks like the debate in principle has hit a brick wall. The webmail users will carry on swearing whenever need their email; I'll carry on managing with a single click on my taskbar.