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MaryEllen123
Beginner

on ‎25-11-2021 21h51

538 Views
Message 1 of 3

New account linking to my old one (no longer in use)

Hi, 

I have just set up a new BT account after purchasing a house. 

My new BT ID and account has linked itself to my old account which is no longer in use? All my details are there and it says I have two active accounts (which I don't) and it keeps going to my old account as the main one... aghhhh

 

any help?

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎25-11-2021 21h53

535 Views
Message 2 of 3

Re: New account linking to my old one (no longer in use)

Have you tried phoning CS 150. Or 0800800150 from mobile and see if they can sort it out for you



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MandyF
Moderator-Retired

on ‎26-11-2021 12h54

504 Views
Message 3 of 3

Re: New account linking to my old one (no longer in use)

Hi @MaryEllen123,

Welcome to the BT Community and thanks for posting.

Sorry you're having issues with your BT ID, we can certainly help you with this.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages 

Thanks 

Mandy

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