Hello, just a quick question for more ‘experienced’ BT customers.
I am currently on Unlimited Evening & Weekend calling plan and BB option 2.
Until 24th October I was receiving a refund of £9.85 every month for BB ,but it has stopped now. BT has not bothered to inform me about the price change at all. Just a larger bill for £20.50 per month since then.
Can I terminate my contract without any cost involved ? Has BT breached their terms & conditions ? - The contract has been automatically renewed without my knowledge and a higher charge has been imposed on me. Or, I have to pay a cancellation fee etc. to say good by to BT ?
Am I still on the 12month contract ??
Can you please advise.
Solved! Go to Solution.
Its not actually been renewed, all that has happened is that you are now on a monthly rolling contract.
You can ring up customer options team on 0800 800 030, and re-negotiate a new contract at a lower cost, which is what most people do.
Keith_Beddoe thank you for your quick replay.
You have mentioned a monthly rolling contract which is not exactly 12 months contract,so has BT put me on the new contract or not ? Nobody informed me (12months ago ) that when I get to the end of the agreement I would be charged much more.
I understand that at the moment I am not tied up for the next 12 months with a broadband service, so I could either negotiate new contract or leave BT without any charges ? Am I correct ?
No, its not a contract as such, unless you have other services as part of the Multi Play Agreement.
If there is nothing else that you have as part of your service, that are still in contract for, then you are free to transfer elsewhere.
If you do not use a MAC code, then you will be subject to a £30 disconnection fee.
Perhaps the term "rolling contract" is not quite correct.
OFCOM have banned all telecom providers from operating automatically-renewing contracts.
When you contacted BT a year ago, you will have been offered a 12 month discount in return for a minimum 12 month contract. Once that 12 months is up, you are still a BT customer until you decide to cancel. However, the 12 month special offer has expired.
Now that your 12 month minimum period is up, you are on a rolling monthly contract, and can leave at any time if you wish. Alternatively, contact BT to start a new 12 month special deal.
Thank you for the both answers.
As I am moving to Germany at the beginning of 2014 I would like not to be tight up with a 12months contract.
So goodbye BT.