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water_sun_sea
Beginner
772 Views
Message 1 of 5

New billing question

Hi all

 

I noticed that my bill had gone up from my last previous bills , so i rang bt customer services and the guy there explained that the price hike was  because of the new bill layout  and that my bill will be back to normal next month ... so let me get this right 

 

 Because bt have changed there billing layout we get charged for it ? 

 

Bt have charged me £13.00 extra this month because of this change :smileymad:

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4 REPLIES 4
water_sun_sea
Beginner
737 Views
Message 2 of 5

Re: New BILLING QUESTION

  Can some1 comfirm this is true what the customer services guys says please

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Moderator
Moderator
724 Views
Message 3 of 5

Re: New BILLING QUESTION

Hi Water_sun_sea,

 

Thanks for posting. It sounds like your billing schedule has changed in line with our system update. The extra amount is a catch up for services you've already used. I can check this for you if you wish. Drop me an email to forum.moderation.team@bt.com and I'll check it for you.

 

Cheers

 

David

 

Community ModeratorDaveM
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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water_sun_sea
Beginner
711 Views
Message 4 of 5

Re: New BILLING QUESTION

Thank you David 

 

I have sent you an email 

 

Trish 

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Highlighted
Moderator
Moderator
677 Views
Message 5 of 5

Re: New BILLING QUESTION

Hi Trish,

 

I've picked up your email and dropped you a reply.

 

Cheers

 

David

 

Community ModeratorDaveM
Did you get the help you needed?
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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